Frequently Asked Questions
How are Tritan pieces made?
Every Tritan piece is printed-to-order in the United States. Nothing sits in a warehouse — your order goes into production once it's placed, on the canvas, ceramic, sherpa, or paper substrate you've chosen, with archival pigment inks built to hold colour.
When will my order arrive?
Production and shipping times vary by product type and your destination. You'll receive tracking information as soon as your order ships. Most domestic orders arrive within 1–3 weeks; expect a little longer for international destinations.
Do you offer international shipping?
Yes. We currently ship to the United States, Canada, the United Kingdom, and Australia. Customs fees and international duties are calculated at checkout where applicable.
What if my piece arrives damaged or has a defect?
Email us at contact@shoptritan.com within 30 days of delivery with a photo of the issue and we'll make it right — usually with a free reprint or a refund. Because every piece is made to order, we don't accept returns for change of mind.
My breed isn't on the site — can you make it?
We're constantly adding new breeds. Tell us which one you'd like to see at contact@shoptritan.com and we'll add it to the request list. Popular requests get prioritised.
How does the print quality hold up?
Each piece is printed on premium materials with archival inks designed to resist fading. Canvases are stretched and finished to premium standards. Other substrates (mugs, blankets, phone cases, stickers) are produced by trusted U.S. partners using the same originals.
Contact Support
Questions about an order, a custom request, or anything else?
contact@shoptritan.com
We aim to reply within one business day.